Privacy Policy

Last updated December 07, 2025

This Privacy Notice for Chic Decora (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website or any website of ours that links to this Privacy Notice
• Purchase products, create an account, or interact with our customer support
• Engage with us in other related ways, including sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. You can find more details by reviewing the full policy below.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you provide when you:

• Register for an account
• Place an order
• Contact customer support
• Subscribe to newsletters or marketing communications

Personal information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account login details (username and password)
• Order and purchase history
• Contact preferences

Sensitive Information:
We do not collect or process sensitive personal information.

Payment Data

We may collect data necessary to process your payment, such as transaction identifiers. Payment details are processed and stored securely by third-party payment gateways (e.g., PayU, Razorpay, PayPal, Stripe). We do not store your full card or banking information.

Information Automatically Collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information:

• With logistics and delivery partners
• With payment processors
• During business transfers, mergers, or acquisitions
• When required by law or legal authorities

We do not sell your personal information.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use cookies and similar technologies to:

• Enable core website functionality
• Remember preferences
• Analyse traffic and performance
• Improve marketing effectiveness

Google Analytics

We may use Google Analytics to understand how visitors interact with our website. You can opt out of Google Analytics tracking by using browser-based opt-out tools provided by Google.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, accounting, or regulatory requirements

When no longer required, data is securely deleted or anonymised.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable technical and organisational safeguards to protect your personal data. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: No.

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have the right to:

• Access your personal data
• Correct or update your data
• Request deletion
• Restrict or object to processing
• Withdraw consent

You may exercise these rights by contacting us at [email protected].

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Currently, we do not respond to Do-Not-Track (DNT) signals due to the lack of a uniform standard. If this changes, we will update this notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this Privacy Notice from time to time to remain compliant with applicable laws. Updates will be reflected by a revised date on this page.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or concerns about this Privacy Policy, contact us at:

📧 Email: [email protected]
Business Name: Chic Decora

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may request to access, update, or delete your personal information by contacting us at [email protected]. Requests will be handled in accordance with applicable data protection laws.