Refund and Returns Policy

Returns

Quick Tip: Start a return, report a problem with your item, and more from My Orders!

What is Chic Decora’s general return policy?

We accept returns for most items within 7 days of delivery. The item(s) must be in its original condition, undamaged condition. If the packaging is too damaged, use a similar-sized box or one no longer than 100 inches. If the item was delivered disassembled, it should be returned only disassembled.

What is Chic Decora’s large appliance return policy?

You can return a large appliance within 48 hours of the delivery as long it has not been installed and is returned in the original packaging. In some of the cases, you might have to pay the manufacturer’s restocking fee.

Please take the following steps before installing the appliance:

1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

What is Chic Decora’s extended return policy for holiday purchases?

For all the items purchased between November 1 and December 31 (except Appliances as described above), the deadline to return them is extended until January 15.

Which items can’t be returned?

There are several items that can’t be returned:

Open Box items
Clearance items
Gift cards
Personalized items
Items bundled at discounted rates (unless the entire bundle is returned)
Items marked as “Non-Returnable” on the sale page
Live plants
Swatches

How do I return an item if I change my mind?

1 – Visit the My Orders section of My Account.

2 – Identify and select the return option for the item you wish to return.

3 – Complete the online form, including selecting the desired return and refund method.

After setting up the return, you will receive return instructions via email.

If you have selected “Drop-off” as your return method, please drop it off at the nearest location of your selected carrier. For FedEx, check drop-off locations here.
If you have selected “Pick-up” as your return method, our partner carrier will come to pick up the item at your mentioned address.

Note: Chic Decora does not accept returns at its Business address.

Will I have to pay for return shipping fees?

Yes, applicable return shipping costs will be deducted from your refund. The return shipping costs can vary depending on the location of the return, the size and weight of the item, and the selected return method.

Delivery shipping fees or service charges collected on the order will not be refunded.

If an order is returned because you refused delivery, the appropriate return costs will be charged and deducted from your refund.

When will I receive my refund?

If your item is being returned, we’ll initiate your refund when we receive your item(s) at our Return Center, refund will be initiated by several payment methods that mostly include Paypal, it also depends how the customer has made the payment. When a refund has been initiated, it takes on average 3-5 business days, though in some cases it may take up to 2 weeks.

What if I change my mind about returning the item?

Already filled out the return form but changed your mind? Don’t worry! As long you still have the item in your possession, you can easily cancel the return from My Orders.